Some common questions about getting your refund.

We're here to help, from getting you started, to long after you claim.

Where do I get my P60?

Your employer should be able to give you your P60 since you are legally entitled to it. If you left an employer and you don’t have a copy, contact the Revenue PAYE helpline and they will give you your income details.

What’s the difference between Revenue’s PAYE Online and TaxHug?

TaxHug provides you with a calculation while PAYE Online does not. Our calculations are 100% accurate. While PAYE Online allows you to claim tax credits, it expects you to know whether an extra tax credit applies to you. TaxHug is designed to ensure that every tax credit that you are due is included in your tax calculation.

What do I need to get started?

You will need your P60 or P45. If you’re married, you will need your spouse’s P60 details. If you have medical expenses in the year, add them up as you will be asked for this figure too.

What if I make a mistake?

Don’t worry, our expert support team can double-check your tax return for you. We guarantee our tax calculations are always 100% accurate. What you see, is what you’ll get, provided you answer honestly and correctly.

How does TaxHug work?

TaxHug works like an interview with a good accountant — it ask questions about your life (Are you married? etc) that help get you your maximum refund. Your answers tell TaxHug which tax credits to apply. If you are unsure of a question, there’s friendly hints along the way!

 

As you answer, TaxHug is automatically filling in your official Revenue tax form (Form12) for you, behind the scenes . All the hard work is done and you have peace of mind knowing that everything is in the right box!

 

TaxHug will then show how much tax you can claim. We can help you claim your tax back by instantly emailing you a fully-completed tax form, that you simply free-post to Revenue to get your money back!

What if I have questions along the way?

Our knowledgeable team of chartered accounts are available by phone or email to answer any questions that you may have.

Is TaxHug safe?

TaxHug is encrypted using an SSL encryption – an industry standard used by millions of websites in the protection of their online transactions. Your details are always kept safe and secure.

How much does TaxHug cost?

TaxHug is free-to-use to see your refund calculation. After we tell you how much you’re due, we can process your tax return form for just €49. We then email you your completed tax form that you print, free-post to Revenue to receive your tax refund.

How does TaxHug know which questions to ask?

TaxHug’s smart system starts by asking you simple questions about yourself. Based on your answers, it finds tax credits unique to you. Our team of Chartered Accountants keeps TaxHug up-to-date with the latest tax changes so we know exactly what to ask. Each question determines which tax credits apply to you, so that we can uncover every euro you’re due. For example, if you tell us you have children, TaxHug looks for tax credits such as the Home Carers tax credit, Single Person Child Carer tax credit and more.

How many years can I claim back for?

TaxHug allows Irish PAYE employees to claim back for a 4 year period. Currently the available years are 2011 to 2014.

Do I need a credit card to pay for TaxHug?

We accept all major credit and debit cards and we use a secure online payment system.

How quickly can I get my refund?

Refund processing times can vary and can be slower at key periods such as October or January to March. In our experience, it takes 15 working days for those who nominate to get their refund sent to their bank account and it takes 20-25 days for those who don’t.

What if I don’t want to receive the refund into my bank account?

Revenue will send you a cheque if you don’t nominate a bank account. This can result in a longer wait for your refund payment.

Do I need to send my P60 or medical receipts to Revenue?

No, you just need to send your tax form to the Revenue address that is provided in the email that we send to you. Everything is filled out for you so all you have to do is post it off!

Where do I send the form and do I need to put a stamp on the envelope.

On the front of the form that we email you, the address of the relevant tax office is displayed. The postage is free-post, so it costs you nothing!